Returns

Return Policy

Autumn Grove Clothing gladly accepts returns of unworn, unwashed, undamaged, unaltered, or defective merchandise with original tags still attached within 14 days of purchase date. 

Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.

Please allow 5 - 7 business days from the day we receive the returned package to process.

We will email you after return has been processed to confirm what has been done.

Damaged or defective items may be returned by contacting Customer Care here within 3 DAYS of delivery.

Email: autumngrovehelp@gmail.com

Clearance items cannot be returned. The following is a list of FINAL SALE items:

  • Personalized
  • Lingerie 
  • Jewelry
  • Face Masks 
  • Hair Accessories 
  • Hosiery
  • Items Marked Final Sale or Clearance

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

Defective Items

  • If you have received a defective item, please contact customer care at autumngrovehelp@gmail.com within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return. You must include a photo of the damage/defect with your email.
  • We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
  • Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 

 

Notification of Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Autumngroveclothing@gmail.com.