Returns

RETURN POLICY IS STORE CREDIT ONLY: 

We do not returns for mis-ordered product, incorrect sizing, or any other reason OTHER THAN an item being defective or damaged. We quality check every piece of clothing that comes through our store, but every now and then something might go unseen. 

We strive to be the best when sending out quality clothing to our customers; however should this instance arise please follow the protocol listed below. 

 

WE ONLY EXCEPT DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect orders immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 7 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 7 days, the return will be rejected for any store credit.
Defective or Damaged item still must be in unworn and new condition. Tags must still be attached to receive credit. A garment that is worn and damaged through wear does not qualify for a defective or damaged item. 
 
DEFECTIVE/DAMAGED ITEMS PROCESS:
  • Use your smartphone to take pictures of the defective or damaged area and submit the images through our TICKETING SYSTEM (SEE LINK BELOW), including the tag in the image showing it is still attached.
  • Indicate "Defective" or "Damaged".
  • Include the first and last name on your order #.

You will receive a response within 72 hours with a resolution. Alternatively you will receive STORE CREDIT for the total amount of damaged item ONLY AFTER THE DAMAGED ITEM IS RECEIVED AND INSPECTED. 

Items marked Sale can not be returned. All sale items are considered final sale.

RETURN PROCESS

• Returns must be post marked within 7 days of the date you receive your shipment.

• Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice or return form included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.

      **If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.

• Store credit is issued within 5 business days of the return arriving. You are notified via email that store credit has been issued, along with instructions on how to redeem it. 

Return URL:

https://www.autumngroveclothing.com/a/service/Returns


LOST PACKAGES

We are not responsible for lost packages. The customer is responsible to correspond with the shipping carrier for assistance.


ORDER CANCELLATIONS/CHANGES

If you would like to cancel your order, we can do so as long as the order has not shipped. Please email us at autumngrovehelp@gmail.com.